Privacy Policy

1. Important information and who we are

PURPOSE OF THIS PRIVACY POLICY  

This privacy policy aims to give you information on how GraceMatch (“GraceMatch”, “we”, “us” or “our”) collects and processes your personal data through your use of this website, including any data you may provide when you contact us or register for an event.

CONTACT DETAILS  

If you have any questions about this privacy policy or our privacy practices, please contact GraceMatch by email at contact@gracematch.org

You have the right to make a complaint at any time to The Federal Data Protection and Information Commissioner (FDPIC), the competent authority in Switzerland for data processing by federal bodies and private persons (https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/grundlagen/ndsg.html). We would, however, appreciate the chance to deal with your concerns before you approach the FDPIC so please contact us in the first instance.

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES  

GraceMatch keeps this privacy policy under regular review and may amend it from time to time. Any amended version will be available on the website. We suggest you visit regularly to keep up to date with any changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data such as your first name, last name, city, country.
  • Contact Data such as your email address and telephone numbers.
  • Financial Data such as your payment history, bank account and payment card details, and whether you are a taxpayer in Switzerland.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website.
  • Marketing and Communications Data includes your preferences in receiving news and updates from us and your communication preferences.

IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to process a ticket purchase to an event). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
    • visit the website;
    • complete the Profile form;
    • complete the Testimonials form;
    • join groups on social media platforms (e.g. Instagram, WhatsApp)
    • make a payment;
    • subscribe to our newsletter;
    • contact us, meet with us or otherwise provide your contact details to a member of our association board.
  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see section 4 of our privacy policy for further details.
  • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:(a) Technical Data from analytics providers, such as Google and Squarespace based outside the EU;(b) Contact, Financial and Transaction Data from providers of technical and payment services, such as Twint, Wise or PayPal.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To manage your relationship with us.
  • To improve our website, services and stakeholder relationships.
  • To enable you to complete a survey.
  • To recommend products or services which may be of interest to you.

HOW LONG WE RETAIN YOUR INFORMATION

We will only keep your personal information for as long as it is required and in accordance with legal requirements.

If you have indicated that you no longer wish to hear from us, we will keep the minimum information necessary to ensure that no future contact is made.

However, even after you modify your communication preferences, we may retain copies of information about you for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, or legal process.

COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see support.squarespace.com/hc/en-us/articles/360001264507, policies.google.com/privacy and youronlinechoices.eu

5. Disclosures of your personal data and international transfers

We may share your information with partners and third party service providers. From time to time, we may share your information with governmental or judicial bodies or agencies, as required by law. We may also disclose your personal information to any third party with your prior consent.

Information that we collect and maintain may be transferred to, or controlled and processed inside or outside of Switzerland and/or the European Economic Area (“EEA”). In particular, our service providers are based in Switzerland and the United States. Whenever we transfer your personal data out of Switzerland and/or EEA, we ensure a similar degree of protection is afforded to it by ensuring safeguards are implemented.

6. Data security

We have put in place reasonable security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

All credit/debit card payments made online, are made securely through third party service providers and payment gateways.

Generally, the Internet is not a secure method of transmitting information. Accordingly, no responsibility is accepted for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information.

Where we have given you, or where you have chosen security codes (username, password, memorable word or PIN), which enable you to use any online service, you are responsible for keeping these security details confidential.

7. Data retention

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the link below to find out more about your rights: https://www.edoeb.admin.ch/edoeb/en/home/datenschutz/grundlagen/auskunftsrecht.html

If you wish to exercise any of the rights set out above, please contact us at contact@gracematch.org

NO FEE USUALLY REQUIRED  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND  

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

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